Airtel Tez Portal (2025): Ultimate Guide — Login, Features, Fees, Troubleshooting & Best Practices

If you have any questions regarding the Airtel Tez Portal and login page, this is the ultimate place for you!

AirtelTez is the official website and online application of the Airtel Payments Bank. It is highly designed for retailers and distributors.

If you are already a distributor or retailer, I hope you are aware of the Mitra Application. It is Android-friendly!

The main aim of the Tez portal is to provide its users with a range of services. You can easily transfer money to any other bank through the Airtel Tez portal.

Read this guide as we examine a very detailed and complete understanding about login and Tez portal page.

What Is The Airtel Tez Portal? (Quick Summary)

The Airtel Tez Portal is an online platform that enables registered dealers (Airtel Mitras) to provide basic financial services through Airtel Payments Bank.

It enables cash transactions, bill payments, and AEPS services, thus bringing banking facilities to the less fortunate.

The official login page is located at portal.airtelbank.com. The portal and the mobile-only Mitra application differ mainly in how they are accessed: the portal is desktop- or tablet-based, while the app is designed for mobile phones.

Both enable you to control your accounts, monitor your commissions, and carry out transactions, providing different ways to manage your retail banking services.

Who Should Use Tez Portal? (Audience & Use-Cases)

Typically, you would use the portal for day-to-day operations, including financial transactions, reporting, and service management, on a desktop or tablet.

Airtel Mitra / BC Agents

As an Airtel Mitra or BC agent, you should use the Tez Portal to offer a variety of vital financial services to the inhabitants of your area.

Your daily activities include overseeing customer transactions and providing uninterrupted service.

Some of the transactions that you would be able to assist with are:

• AEPS (Aadhaar Enabled Payment System): For customers, secure transactions via biometric authentication (such as fingerprint scanning).

This makes it much easier and quicker to handle cash withdrawals, balance inquiries, and deposits.

• BBPS (Bharat Bill Payment System): You can collect payments for utility services like electricity, water, gas, and phone bills, making it a convenient bill payment hub for your neighborhood.
• Recharges & mCash: Mobile and DTH recharges can be done along with “mCash” transactions being managed, which will allow customers to deposit or withdraw digital money from their Airtel Payments Bank accounts.

Retailers & Small Businesses

Being a retailer or a small business owner, you can take advantage of the Tez Portal to improve your service offerings and bring in more customers to your shop.

This combination can serve as an additional income source by earning commissions on every transaction.

In case you need the following things, you may prefer using the web-based Tez Portal instead of the mobile-only Mitra App:

Desktop Reporting: When you need a bigger screen for managing and analyzing detailed transaction reports, tracking commissions, and reviewing your financial performance.

Bulk Operations: The desktop interface is more productive for bulk transactions or extensive data entry management, which can be tedious on a smartphone’s small screen.

What Are The Key Features & Services Tez Portal?

The portal comprises the key functions and services listed below, designed to clarify their operation, inoperability, and main assessment criteria.

1. AEPS (Aadhaar Enabled Payment System)

This option gives you the power to perform simple banking activities for the client by using his/her Aadhaar number and fingerprint as identification.

The login needs a recognized fingerprint reader that is associated with the account.

The user can

• Make cash withdrawals,
• Check balances,
• Make deposits, and
• Get mini statements through this service.

Typical limits are around ₹10,000 per transaction. The main criteria for evaluating this service are the transaction uptime and latency.

The biometric device’s high reliability will be critical to the continuation of operations.

2. BBPS & Bill Payments

The Bharat Bill Payment System (BBPS) allows you to provide multi-utility bill payments (electricity, water, gas, mobile, DTH, insurance) for your customers.

The system offers real-time notifications and comprehensive reporting, which makes it very easy for the accounting department.

The ease of reconciliation, along with the number of billers, is one of the evaluation criteria.

3. mCash / Payouts / Send To Bank

This feature enables you to handle digital currency by converting cash into mCash or transferring money to other banks via IMPS/NEFT.

Different fees apply. A certain percentage of the transaction amount may be deducted. Keep the transaction fees low and the processing times fast.

4. Cash Management Services (CMS), Reports, Commission Dashboard

The platform is designed to help you manage your daily cash flow and monitor your profits.

By analyzing the reports (daily, weekly, and monthly), you are able to see your progress. There is a specific dashboard that shows the commissions you have earned.

 The transparency of the commission dashboard and the ability to customize reports are important for effective business management.

5. Account Opening & Passbook/Statements

Customers can be onboarded via eKYC, and the documents required to open a bank account can be provided to them. You can get either a mini-statement or a complete statement printed.

The speed of account activation and the ease of use of the statement generation tool are crucial factors for a positive customer experience.

Also Check: Payments-As-A-Service (PaaS): Outsourcing Payment Functions

How To Register & Login To Tez Portal (Step-By-Step)

The Airtel Tez Portal can only be accessed by verified Airtel retailers (Mitra) who are registered and logged in to portal.airtelbank.com.

It is necessary to have the right credentials and, in some cases, to set up the device.

Pre-requisites

• Make sure you have the following before you start:
• An active LAPU number (your registered retailer ID).
• A fingerprint scanner or biometric device that is enrolled and linked.
• KYC (Know Your Customer) verification status set to full.

The SIM card of your registered mobile phone should be inserted into the device you are logging in from (for security binding).

Step 1: Visit Portal & Required Credentials

• Launch your web browser and go to the official Airtel Payments Bank retailer login portal: https://portal.airtelbank.com.
• You will be required to provide your LAPU number (username) along with your temporary or current password.

Step 2: Device Binding / Mitra App QR (If Required)

The system might ask you to link your login session or a specific piece of hardware. Usually, this means using the Mitra app on your smartphone to scan a QR code or the browser plug-in to check the biometric device.

Common Pitfall: Do check that the proper browser extension or RD Service (Registered Device Service) software is installed for your biometric scanner.

The portal will prompt you if it is not there.

Step 3: First-Time Password Reset & 2fa/Otp Flow

The moment you log in with a temporary password for the first time, the system will require you to change to a secure, personalized password.

For the following sessions, a 2-Factor Authentication (2FA) or OTP (One-Time Password) will be sent to your already-registered mobile number as a security measure.

Quick Checklist Before Login

1. Are you using the phone/device with your registered Airtel SIM?
2. Have you connected your Aadhaar-linked biometric device, and is the software running?
3. Have you set your browser (pop-ups/extensions) to the required settings for the portal?

For visual guides, refer to tutorials on financial service how-to websites like howtofill.com or official Airtel documentation.

Fees, Commissions & Charges (Practical Examples)

The Tez Portal’s earning potential is exclusively based on the commissions paid to you for rendering financial services.

The rates may vary, and thus it is important to check the latest pricing structure with either the official Airtel Mitra support or the portal’s commission dashboard.

Typically, some services charge customers very little or nothing at all, and you make a profit or earn a fixed rate per transaction.

How commissions are usually computed. Commissions are frequently arranged in tiers depending on the transaction amount.

Below are some indicative and illustrative examples given the information available (actual rates might differ) of customer charges vs retailer profits: 

You receive your main income from commissions paid by Airtel and not by imposing direct charges on customers for the most basic services, such as recharges or deposits.

For instance, a customer may not incur any cost for a cash deposit. However, you will get a certain percentage of that deposit.

In the case of AEPS withdrawals, they may charge the customers a fee (approximately 0.65% of the withdrawal amount) for transactions exceeding a certain limit, a portion of which becomes your income.

Your monthly earnings will be directly proportional to the number and value of transactions you handle.

Troubleshooting: How To Resolve The Issues?

Troubleshooting technical issues on Tez Portal necessitates a systematic series of checks.

The following are typical problems you may encounter, and to fix them in simple steps:

OTP/Login Problems

First, check that your registered Airtel SIM is active, inserted in your device, and that the DND is off.

Double-check the LAPU ID input. The “Device Not Trusted” error usually means you need to either use a certified browser configuration or re-bind your hardware.

AEPS Failures

Hardware and connectivity issues are the most common cause of AEPS errors.

• Check that your biometric device drivers and RD Service software are properly installed.
• You can also check if the USB connection is working.
• Also, make sure that browser location services are turned on.

Stuck Transactions

First, use the portal’s “Raise a Complaint” feature if a transaction is stuck or reversed.

Then, gather the Transaction ID, date, customer details, and screenshots.

A simple message could read: “Hello, I am [Your Name/LAPU ID]. Transaction ID [ID] from [Date] is stuck. The customer has not received funds. Attaching screenshot.”

Re-KYC

A blocked account often indicates an expired KYC.

• Go to the “KYC Status” section of the portal or app, then
• follow the steps to complete digital re-verification using your Aadhaar and PAN details.

Mitra App Vs Tez Portal — Which Should You Use?

Whether to go with the Mitra App or the Tez Portal is entirely based on your current operational requirements.

While both platforms provide essentially the same core services, including recharges and AEPS, their differences have made them suitable for different uses.

If you are to use the Tez Portal whenever the following scenarios arise:

• You are doing bulk operations that will be much easier and faster with a physical keyboard and mouse
• You need to perform a thorough financial reconciliation, which will require large screens and extensive data exports.

On the other hand, the Mitra App is most suitable for situations when:

• You need to be highly mobile and will serve customers right at their doorsteps or in front of your store
• You require rapid, daily transactions using your smartphone’s built-in features.

In the ideal situation, you can take advantage of the benefits of both instruments to run your business effectively.

Compliance, Security & RBI Considerations

The Tez Portal is influenced mainly by compliance and security, the most critical factors! As Airtel Payments Bank follows the very stringent regulations set forth by the Reserve Bank of India (RBI).

To maintain your status as a certified agent, you will have to comply with the rules set out.

KYC Needs And RBI Oversight

Among the banks supervised by the RBI, Airtel Payments Bank is one that is allowed to work as a scheduled payment bank.

The retailers must do rigorous KYC (Know Your Customer) procedures and regularly update their eKYC status.

This supervision not only guarantees the legitimacy of all transactions but also helps to stamp out financial crime.

Best Practices: OTP Handling, Device Binding, PCI/AEPS Compliance, Data Privacy

Handling OTPs: Do not share your OTP (one-time password) for login with anyone, including Airtel employees. You are responsible for your authentication.

Device Binding: It is necessary to use only registered and certified biometric devices for AEPS transactions to meet security standards.

Data Privacy: Customer data and transaction logs should be secured; compliance with standards like PCI DSS (Payment Card Industry Data Security Standard) for card handling, though less relevant for AEPS, emphasizes the general security of data.

Limits And AML Transactions

The Reserve Bank of India (RBI) has set limits for transactions; for example, the maximum allowable balance for customer accounts is ₹2 lakhs.

You should not exceed the limits set by management. The transactions are also subjected to AML (Anti-Money Laundering) checks.

Be prepared to explain any unusual transactions and to maintain the required reports of suspicious activity.

Always refer to your official Mitra agreement and RBI documentation for the precise, current limits and regulations.

Here Is The Real Merchant Use-Case!

Let us introduce Ramesh, the owner of a small general store in a rural area of Uttar Pradesh, where access to traditional banks is very limited.

The Airtel Tez Portal enhanced his operations, and he mostly used the AEPS (Aadhaar Enabled Payment System) feature.

• Before Tez Portal, Ramesh’s store had stable but low foot traffic, mainly for household goods.
• After Tez Portal, Ramesh had become the unofficial “local bank” for his village.

Metrics: He experienced a 30% increase in daily foot traffic to his shop after three months.

Ramesh was the one who made the locals trust and stick to him by allowing them to collect their government subsidies (DBT) through fingerprints and Aadhaar numbers.

The customers who were there to withdraw cash frequently used it at his shop, so he saw a major increase in retail sales volume and higher commission earnings.

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