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Bank of America Branch Closures: Online Vs. Offline
In the recent developments in the Banking sector in United States of America the most prominent developments have been the Bank of America Branch closures.
The main argument which has been put forward for this development has been the behavioral shift among the clientele of The Bank of America or the bank users in general. Most of them are now choosing Net Banking.
Further, all across the USA it has been seen that the Bank of America is closing several branches in different parts of America which includes regions like California, Florida, IIIinois, Kentucky, Massachusetts and several others.
In today’s article, we will discuss the matter of the Bank of America branch closures due to behavioral shift among the clients in the US and we will also talk about the branches that are getting closed or have been closed.
Bank of America Branch Closures: Behavioral Shift among Clients in the US
There has been a massive behavioral shift among bank account holders in the United States of America.
Moreover, it has been seen that the customers are shifting more towards the online modes of banking across the US.
Further, a survey which was conducted in November 2024 by a polling company named Morning Consult found that 77% of U.S. consumers do most of their banking online or via mobile app.
These banking services include traditional banks which are willing to provide online banking services and banks that are available online only.
The most common reason behind this shift is the convenience that online banking might provide.
The convenience of remotely handling your bank chores while sitting seven seas away remains unmatched.
Along with a paradigm shift in customer behaviors, costing is another factor prompting many Bank of America branch closures.
Maintaining branches may not always be cost-effective as maintaining a branch may come with the additional fixed costs like paying rent, paying salaries to the staff and there also goes a hefty amount to maintain the security of the banks.
How Many Branches Did Bank of America Close?
Bank of America has closed several branches in several regions throughout the entire USA, further the banks are planning to close several others in different regions as well.
The authorities felt there were not too many people visiting the bank in person.
Nevertheless, our list includes numerous branches which have already closed and those branches which are planned to be closed.
California
The Bank of America is planning to close many branches in California and the state will see the highest closure of branches of The Bank of America.
Further, the table below gives you a detailed idea about the Bank of America branch closures in California.
| Month of Closure | Branch |
| April | 134 South Church Street, Grass Valley, California |
| May | 1510 The Alameda, San Jose 3150 Campus Drive, San Mateo |
| June | 4551 2nd Street, Suite 120, Davis |
| October | 16811 Algonquin Street, Huntington Beach |
Florida
In Florida the Bank of America plans to close one branch in Wellington by May 2025 .
The branch is located at 10690 Forest Hill Boulevard, Wellington.
Illinois
In the beginning of this year Illinois witnessed the closure of two of the most prominent branches in the state.
| January 2025 | 240 N Randall Rd, Lake in the Hills 3210 W Il Route 60, Mundelein |
Kentucky
As per the latest official records of The Bank of America are concerned, the 201 Bastogne Avenue, Fort Campbell branch is temporarily closed but is expected to be permanently closed by September this year.
However, thankfully there are numerous other branches in the state. Continuing their physical banking operations.
Massachusetts
In Massachusetts the Bank of America has planned to close its One Post Office Square, Lynnfield branch by the end of March.
South Carolina
In South Carolina, the branch of 910 Savannah Highway, Charleston, is supposed to be closed by October of this year.
After October 2025, the closest branch listed with the financial center listed on the Bank of America’s Website must be in Hilton Head, South Carolina.
Texas
In Texas the Bank of America has planned to close its 1206 South Bowen, Arlington Branch by September 2025.
However, the locals will have numerous other options in the state for physical banking.
Virginia
The local account holders may still operate their accounts from branches like Lorton and Fairfax.
However, the branch of 9280 Old Keene Mill Road, Burke, is planned to close by May 2025.
Washington
These branches of The Bank of America are already closed in Washington.
| Months | Bank of America Branch Closures in Washington |
| January | 1201 Madison Street |
| February | 4323 Sw Admiral Way |
| April | 9019 Rainier Avenue South |
The Consequences of Bank of America Branch Closures
There can be several consequences due to the closure of branches.
Many businesses rely on the local branches for their services, which may include cash deposits and loan approvals as well.
Closure of branches may make things inconvenient for those who are not comfortable in the online mode, which may include people who are not so tech savvy like the elderly generation and those who do not have access to web or tech.
Moreover, this decision will not only hurt the interests of a certain group of clients, but several employees of the bank are also not required now as the emphasis is now on online banking.
Wrapping it Up:
The Bank of America is closing many of its branches in different regions of the country, as people are shifting towards online banking.
However, it is also true that there are communities and groups of account holders for whom this decision may not be favorable.
Also, the current landscape of the banking sector doesn’t consider the needs and requirements of the digital divide, and it goes against the interests of those groups who are not tech-savvy.
Even though this decision has been taken to compete with the online only banks of United States, but it is important to understand that the features and interest rates provided by the online only banks are different from in conventional banks.
Moreover, in such scenarios, such a decision may create a void as it affects the established paradigm and several clients who had the habit of visiting the banks in person may have to seek another branch which may make things inconvenient for them.
So, overall, there can be a major impact on customer loyalty.
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