10 Tasks To Outsource At A New Medical Practice

Starting a medical practice means juggling more responsibilities than most teams can reasonably manage in-house.

Outsourcing the right operational functions frees clinicians to focus on patient care. And that’s why keeping overhead predictable and workflows compliant.

Here are some tasks smart new practices outsource for offers fast, measurable value.

1. Human Resource Administration

Hiring, onboarding, and managing staff requires policy development and labor law knowledge. It needs payroll coordination and documented procedures.

It’s among the times when decision-making becomes more complex yet remains critical.

New practices often outsource HR to streamline these tasks and maintain compliance without hiring a full-time HR generalist.

An experienced vendor can also support performance management, policy creation, and benefits administration, helping small practices scale confidently as their team grows.

2. Medical Billing And Coding Services

Medical billing and coding remain the financial engine of every practice. Accurate coding determines reimbursement, supports cash flow, and reduces denials. Your bottomline as a new practice relies heavily on it.

However, career guide insights from Unitech show that the vital roles for medical coding and billing specialists require quality training and certification.

When your practice is just growing wings, it makes sense to outsource the professions … because you may not have the financial muscle to recruit an in-house team yet.

Outsourcing brings specialized expertise, audit readiness, and familiarity with constantly shifting payer rules that can make or break revenue performance.

But even then, there are some considerations to make.

Once you’re sure the vendor employs reliable talent, here are three crucial factors to weigh when outsourcing billing and coding services for your practice.

I. Cost Structures And Pricing Models

Billing vendors typically charge either a percentage of collections or a fixed monthly fee. New practices should evaluate what’s included in each model, from claim follow-ups to patient statements.

Some vendors add hidden expenses such as clearinghouse fees and statement printing. Custom reporting charges are also worth keeping an eye out for.

To keep costs forgiving, clarity during contracting is essential.

II. Compliance And Risk Management

ICD 10 accuracy directly affects reimbursement. It impacts risk adjustment and audit outcomes. Reliable outsourced coding teams help ensure compliance with payer rules when starting a medical practice, as well as HIPAA safeguards and documentation standards.

They also monitor regulatory updates, reducing the chance of costly recoupments or delayed payments.

III. KPIs To Assess (And Monitor) Billing Vendors

Some key indicators help maintain accountability. Before enlisting medical coding and billing services, consider KPIs like:

• Whether they have a clean claim rate
• Denial rate and rework percentage
• Days in A/R

Tracking these metrics also tells you whether you’re working with the right providers or it’s time to seek an alternative.

3. Payer Credentialing

Vendor-supported credentialing accelerates provider enrollment with commercial insurers and government programs. Many practices face month-long delays due to form errors or incomplete submissions, and outsourcing reduces that risk.

Trends outlined in administrative burden analyses show that staffing shortages and growing operational complexity make credentialing support increasingly valuable for small practices.

4. Revenue Cycle Analytics And Financial Reporting

Outsourcing analytics helps practices understand where revenue leaks occur and how to fix them. Vendors can track performance across billing stages and produce actionable dashboards.

Useful Metrics Often Include:

• Net collection rate
• Charge lag time
• Denial root cause trends
• Adjustment categories
• A/R aging by payer

Your practice can avoid compliance risks and even see enhanced patient experience. The right provider can help you save costs and increase revenue with specialized expertise.

5. IT Support And Cybersecurity Management

Cybersecurity risks continue to rise; it’s evident across industries. As digitization continues to streamline operations, cyber threats in the healthcare industry are growing increasingly common.

An outsourced IT provider protects the practice with round-the-clock monitoring, secure backups, and rapid technical support. Insights found in discussions on reducing administrative burdens through automation emphasize that as digital tools expand across healthcare, professional IT oversight becomes essential.

Vendors also manage patching, MFA enforcement, device controls, and compliance aligned with HIPAA security rules to keep your practice running smoothly.

6. Patient Scheduling And Front Desk Support

Few things are as disturbing as having patients crowding your front office at 9 am, only to stay the entire afternoon without much of a single consultation. It’s even worse when appointments collide, such that you don’t know which patient to attend to first.

Many practices now outsource call management or deploy remote teams to improve appointment handling. This reduces hold times and ensures consistent, tailored care.

Scheduling Vendors Can Also Support:

• Insurance verification
• Prior authorization coordination
• Waitlist and recall management
• No-show reduction workflows
• Template optimization for provider schedules

7. Marketing And Facility KPI Tracking

Outsourcing marketing ensures a steady flow of new patients and consistent brand visibility. External teams can manage reputation monitoring, content development, and campaign analytics.

And ace it because that’s what they primarily focus on.

When combined with KPI tracking for facility operations, outsourced marketing also highlights which services generate the highest ROI and which access points need improvement.

As you consider your overall marketing strategy, partnering with a reputable link-building service can help strengthen your medical practice’s online presence, ensuring your website ranks higher in search results and attracts more patients.

8. Supply Chain And Medical Inventory Management

Inventory oversight often drains hours each week. Outsourcing supply tracking and procurement keeps exam rooms stocked. You can keep waste minimal, and reorders timely.

Studies evaluating administrative harms in hospital settings illustrate how manual tracking and workflow inefficiencies can disrupt clinical operations, making this a prime area for vendor support.

9. Medical Equipment Maintenance

Most new practices cannot afford a full-time biomedical technician. Outsourcing maintenance ensures equipment meets safety and performance standards. Vendors manage calibration schedules, repairs, documentation logs, and compliance tests, reducing downtime and unexpected expenses.

10. Patient Communication And Customer Service

Outsourced communication teams handle inquiries, reminders, portal messages, and follow-ups. They can provide after-hours coverage, bilingual support, and scripted responses that enhance patient experience.

Including in online reputation management, many new practices rely on these vendors to maintain high-quality service without inflating payroll.

End Note:

Outsourcing intelligently frees providers to focus on what matters most – delivering exceptional care. With the right partners and clear KPIs, new medical practices can scale faster. It’s how smart ones stay compliant and create smoother experiences for staff and patients alike.