A Comprehensive Comparison: DoorDash vs Grubhub – Which Food Delivery Service Reigns Supreme?

Market Share And Reach: DoorDash  Vs Grubhub

DoorDash currently holds the largest market share in the US delivery market, at approximately 67% based on data from the first half of 2025. On the contrary, GrubHub’s market share is way smaller than DoorDash!  

Here are the key differences between DoorDash vs Grubhub that can be seen:  

Reach

DoorDash operates in over 7,000 cities in the U.S. They have expanded into grocery and alcohol delivery.  

Grubhub has a strong presence in urban and college towns. Although its reach is less extensive than DoorDash’s, it is operating in over 4,000 cities as of early 2025.  

DoorDash also has a growing international footprint. They are operating in six countries, including Canada and Australia. 

Customer Base

DoorDash focuses on expanding its coverage to suburban and rural areas. Grubhub’s strength lies in its long-standing presence in major metropolitan areas. They are targeting cities like New York City and Chicago.  

DoorDash had 42 million active users in 2024. They successfully passed 22 million subscribers by the end of the first quarter of 2025. Grubhub had 24.6 million active users in 2025. 

Restaurant Partnerships

DoorDash partners with the majority of the restaurants. They have partnered with major chains like Starbucks, McDonald’s, and Walmart.  

Currently, DoorDash has over 550,000 partner merchants. In comparison, Grubhub had over 300,000 restaurant partners.  

So, the winner is? DoorDash! They have been able to reach both growth and reach.  

App Experience And Interface 

If we examine the app experience and interface of DoorDash vs Grubhub, both applications offer similar features.  

In the case of DoorDash, it offers a sleek design. You can find an easy-to-use interface that features group ordering, real-time tracking, and scheduled deliveries.  

On the other hand, Grubhub offers a very similar layout. You can find features like filters, reorder options, and strong restaurant reviews.  

So, it is a tie! Both of them have been able to provide you with a very smooth and user-friendly interface! However, DoorDash is slightly ahead of the competition through its modern design.  

What About The Delivery Fees And Pricing: DoorDash Vs Grubhub

And here comes the most important question: DoorDash  Vs Grubhub-which one is the cheaper one!  

When it comes to Grubhub, the delivery fees range from $1 to $10. However, this is highly dependent on the restaurant and location. They can also offer you a Grubhub+ subscription for $9.99/month. 

On the contrary, DoorDash fees start at $2 and can increase to $6. Now, if you are not willing to pay for these extra delivery fees on eligible orders, you can opt for the DashPass.  

Therefore, DoorDash offers better deals and transparent pricing.  

How Do They Provide Customer Support?

Customer service is one of those issues where we can see both similarities and differences in the approaches of DoorDash and Grubhub.  

They are both on the same level when it comes to response time, but differ in the approach and the overall user experience. 

DoorDash

The DoorDash communication system through email, call, or the chat feature, is user-friendly and operates around the clock every day.  

However, several users have shared their concerns about the accessibility of customer service.  

They have also mentioned the low quality of customer support when it comes to solving problems related to orders.  

Some users have mentioned that in certain situations, they have been left without help when refunds were not provided due to the lack of delivery or for deliveries containing incorrect items.  

In addition, DoorDash offers driver support, which includes product features for order management and issue reporting. 

Grubhub 

Similarly, Grubhub is also open 24 hours a day, seven days a week; however, real-time customer service is not typically provided during peak hours.  

Instead of giving quick answers to customers, Gubhub has been taking the lead in the question-answer process.  

However, some users have experienced situations where the customer service line was busy, requiring them to wait for assistance.  

Some have mentioned that the customer service at Grubhub is superb, as it is quick and efficient in handling issues related to cancellations and incorrect orders.  

On the other hand, some of these users have only been able to get a resolution after a long wait and are still complaining about getting refunds.  

Grubhub also allows riders to check their total pay, which includes the tip, before they accept a delivery so that they can decide whether to take the delivery or not. 

Although both platforms have their merits and demerits, DoorDash still largely accounts for a quicker and more reliable support system. The Overall Experience With The Drivers And Restaurant Partner  

The interaction between drivers and restaurants is crucial to understanding the platforms between DoorDash vs Grubhub. As for the drivers:  

• DoorDash drivers, who are also known as Dashers, can benefit from a streamlined application and more frequent orders.  

• On the other hand, Grubhub allows its drivers to schedule the shifts way ahead of time. This demonstrates their ability to plan effectively and remain resourceful.  

For the restaurants:  

• DoorDash charges a commission fee. This is around 15 to 30%. They also offer marketing tools and analytics.  

• Grubhub, on the other hand, has a similar commission rate. However, they are restaurant-friendly with their flexible contract terms.  

Are There Any Kind Of Subscription Benefits?

Both applications can offer you subscription services. This is a vital strategy for better customer service. Through subscription services, a customer can enjoy the utmost convenience, cost savings, and exclusive access.  

Here are the subscription benefits that DoorDash and Grubhub provide:  

So, if we have to find the difference between Grubhub vs DoorDash, this is going to be a tie. Both of them offer very solid value; it just depends on how you plan to use them.  

Here Comes The Final Verdict!  

So, now the main question arises: DoorDash vs Grubhub, which one is the better option? 

Based on the discussion above, here’s a quick breakdown to understand which one is better than the other!  

• Market reach: DoorDash  

• Pricing and Fees: DoorDash 

• User interface: Both (DoorDash is slightly winning) 

• Driver experience: DoorDash 

• Restaurant experience: Grubhub  

• Customer Support: Grubhub

Read also: Uber Eats vs DoorDash: Which Service Offers Better Value?

Going Ahead!  

DoorDash and Grubhub are currently leading the way in bringing new ideas to the food delivery industry.  

Whether you are looking for an app to order food for delivery or to boost a restaurant’s earnings, learning about DoorDash and Grubhub is very necessary!  

Going forward, in the food delivery industry, DoorDash will continue to dominate the market compared to Grubhub.  

Their future is now focused on expanding their logistics platform, which extends beyond just delivering food.  

Whereas, Grubhub is aiming to focus on the loyal users, specifically from the urban areas, as well as the college towns. Moreover, they are trying to make a strategic partnership with Amazon Prime. This can help them target a massive customer base.