1. Personalized customer service is about tailoring the services for each customer. 2. Companies collect customer data and use it to cater to each customer. 3. Around 71% of customers prefer personalized experiences while purchasing.
1. Improves customer retention and loyalty 2. Helps to gain the trust of the customers 3. Personalize strategies to help consumers have a great buying journey 4. It helps to build up a bottom line
1. Addressing consumers with names 2. Have friendly behavior toward the customers 3. Avoid the “one-size-fit all” concept. 4. Use chatbots, AI, CRM systems, and other technologies to enhance interaction.